We work as an extension of your organisation to deliver quality and timely in-home and premise connections. Our customer-centric approach means we have your reputation top of mind.
Our experienced and dedicated Field Services Delivery teams are continually delivering excellence to customers through quality installations and technical experience, to provide a seamless service to your network.
Operating a large scale, geographically dispersed workforce, access to remote and regional sites, as well as navigating city and suburban landscapes are key to our success.
Visionstream operates Field Services Delivery teams across Australia and New Zealand, providing experienced, thoughtful technicians to connect your customers.
Key areas of activity include:
- Installation of new service drop cables from the main network (multi-port) through to the customer premises.
- Utilising the existing pit and pipe infrastructure or installing new conduits incorporating trenching, boring, concrete cutting and core boring.
- Installation of customer premises wiring,
- Installation of the Premises Connection Device and the Network Termination Device as well as battery back unit if required.
Our entire field service delivery activities are based around exceptional customer service and meeting specified times, scheduled through our national work management centre (WMC) and distributed and closed out through specific systems integrating both our client and internal requirements.
Visionstream operates successful Field Services Delivery teams providing experienced, thoughtful technicians to connect your customers.